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PICO-Specific FAQs and Support
Last updated: Oct 13, 2026

PICO Neo 3 Sunset

 

Known Issues: 

 

Graphic/Visual Bug

This is a known issue on some Pico headsets, and in most cases the steps below fix it.

Please follow the steps below in order:

  1. Connect to Wi-Fi
    1. Make sure your headset is connected to Wi-Fi and stays connected for every step below.
  2. Update your headset’s system software
    1. Go to Settings > General > System Version (or Library > System Upgrade). If an update is available, tap Online Upgrade. Your headset restarts automatically when the update is done. Repeat until no more updates are offered.
    2. Pico 4 / Pico 4 Pro: you should be on 5.13.7 or newer
    3. Pico 4 Ultra: you should be on 5.15.7 or newer
  3. Uninstall Walkabout Mini Golf
    1. Go to Library, find Walkabout Mini Golf, and uninstall it.
  4. Reinstall Walkabout Mini Golf
    1. Reinstall it from Library > Not Installed. If it doesn’t appear there, restart your headset and check again.
  5. Restart your headset
    1. Once the install finishes, restart your headset while connected to Wi-Fi, then launch Walkabout.
  6. If it still looks wrong, give it some time
    1. Leave your headset on and connected to Wi-Fi for a while (for example, overnight on the charger), then restart it and try again. For some headsets, the fix only took effect a day later.
  7. If you still see the issue after all six steps, please reply with:
    1. Your headset model (Pico 4, Pico 4 Pro, or Pico 4 Ultra)
    2. Your system version (shown under Settings > General > System Version)
    3. Which country or region your headset is set to

 

PICO Support:

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